Please visit our Frequently Asked Questions (FAQ's) page, which provides solutions and answers to common questions about bidding, registration, repairs, refunds, payment and delivery. If your question is not answered this way, you can contact us in the following ways:
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If you have problems with the AUCTION PROCESS, BIDDING, REGISTRATION or THE SITE please email clearance@tiscali.co.uk |
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For questions about any aspect of the PRODUCTS, DELIVERY AND REFUNDS please email. clearance@tiscali.co.uk |
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Call our Customer Support Centre on 0844 800 9595 selecting option 2 for DELIVERY and select option 3 for AFTER-SALES issues. Lines are open as follows:
Monday to Friday: 8.30am to 8pm
Saturday: 8.30am to 6pm
Sunday: 10am to 5pm
Please note: Our Customer Support Centre will not be able to assist you until after you have had the winning bid.
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Our Customer Service representatives are available to assist you by email Monday to Friday, 9am - 6pm. We will respond as quickly as we can, but please bear with us during busy periods, as it may take a little longer to send you a reply.
All weekend or holiday Customer Service requests will be administered on the next business day.
For all other questions and feedback please complete and submit our Customer Service Form below. Your suggestions are appreciated and are used to improve our site.
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