Auction Help

IF YOU ARE AN AOL OR TALK TALK CUSTOMER, PLEASE CLICK HERE

IF YOU ARE TRYING TO ACCESS THE SITE FROM YOUR WORKPLACE, PLEASE CLICK HERE

• Comet Clearance Auctions offers products that are usually end of line, refurbished or slightly damaged. All products are in full working order and come with a 12 months guarantee. Any damage is generally cosmetic and may include scratches and dents to items.
   
• New auction listings go live on the site most days of the week. The time remaining is shown next to each product.
   
• Orders can be placed 24 hours a day online. We can only accept online bids.
   
• It is necessary to register before placing a bid. You are not obliged to buy anything on Comet Clearance by registering. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered user.
   
• If you forget your password please go to the Login / My Account page and follow the link for "Forgot Your Password?" and enter the email address you registered with. A new password will then be emailed to you.

• A credit / debit card is NOT required to place a bid on the auction site. Payment card details are submitted via secure server to prevent unauthorised access only when you have won an auction and you are paying for the product.
   
• Find the item you're looking for and decide how much you're willing to spend. Enter your Bid. We will notify you by e-mail whenever your bid status changes to losing.   

• You can use Comet Auction's Watch List feature to keep track of items you're not yet ready to bid on, but want to monitor closely so you can bid on them when you're ready. On each auction listing page there is a link called "Add to Watch List". Click on that link to add an item of interest to your Watch List. You can review the full list of items you're watching at anytime when you go to the 'My Watch List' section in 'My Account'.
   
• When you have located an item you are interested in, click on the item's title link to see its listing page. On each item listing page there is a Bid button which you must click on to place your bid. To place a bid, you must first enter your Logon information, if you haven't done so already. You will be notified by e-mail if another bidder has surpassed your bid. Refresh your Browser often. When reviewing an item's Bid History after having placed a bid, you should reload or refresh your browser so that it displays the most current bid status information. This is especially important during the final minutes of an auction when you should refresh your browser frequently (every 3 - 5 secs). Remember, you must be registered before you can begin bidding on items. Registration is free and easy!

• On certain auction items we may offer a buy now option. This allows you to purchase the item immediately at the price that is shown on the listing page without having to bid on the item. When you have located an item you are interested in, click on the item's title link to see its listing page. Click the Buy Now button to purchase the item. Remember, you must be registered before purchasing items. Registration is free and easy!

• We will send you an email when your bid is no longer winning. Occasionally, there can be delays in email transmissions. Just in case, we recommend that you visit www.clearance-comet.co.uk frequently to check on the bidding process. Please refer to the bid history of the item for more information. You can also check on your bid status in "My Account" (go to "My Account" and select "My Bids." Your Active Bids, Listings Won and Listings Lost will be recorded on this page).
   
• For the most up-to-date countdown time on a listing, refresh the browser page. You may not be looking at the latest version of the page on your screen. When you call for pages from the Web, they are "cached" on your hard drive to save you time. This does not affect your bid: only your ability to see it on your computer. The Bid History / Bid Status shows bids as soon as they are entered. If your bid doesn't appear, you may be viewing an old version of the page. Try clicking your browser's "refresh" or "reload" buttons while participating in the auctions.
   
• Bid retractions are only permitted under extraordinary circumstances. We consider a confirmed bid on an item to be a legally binding intent to purchase. We will only consider requests to cancel a bid before the auction has finished if you believe you have an extraordinary situation (for example, you inadvertently typed an extra digit and bid 1000 instead of 100). Please contact us ASAP before the auction ends from the 'My Enquiries' section in your account. Bid cancellations are not permitted after the auction has finished.
   
• We will notify you by email whenever you win. You will then have 24 hours to proceed through the checkout and pay for the item. Failure to do so may result in the item being re-listed and may result in you being blocked from the site.
   
• We ONLY deliver to addresses on the UK mainland, Northern Ireland & the Isle of Wight.

• For security reasons, the 1st order you place with us will only be delivered to the cardholders address. You may select an alternative delivery address for any subsequent orders you place with us. The change of address MUST be done at time of purchase as we may not be able to change it at a later date for logistical reasons.

• Products must be delivered and cannot be collected from Comet stores or delivery depots.

• If your product is lost or damaged prior to delivery, you will be given a refund on the purchase price of the product including the delivery charge.
   
• You should inspect your product on delivery. Drivers are required to unwrap the item (unless requested otherwise). If your product has been delivered and has additional damage to it or is ‘not as described’ then this should be noted with the driver and recorded on their notes. They will be able to discuss the options with you and most issues should be resolved at the point of delivery. Any issues not resolved at this point should be reported to us directly WITHIN 7 DAYS OF DELIVERY on 08712 009 009 (Calls to this number cost 10p per minute plus network extras) or via the Contact us / Enquiries section on the site. Failure to comply with this instruction will deem that you have accepted the goods and you will be unable to return them. 

AOL & TALKTALK CUSTOMERS ONLY

We have been made aware of an issue with AOL & TalkTalk customers having problems navigating the auction website and placing bids when using AOL & TalkTalk's internet browser software. This issue is caused by AOL & TalkTalk's proxy management system and its incompatibility with our security procedures to keep your personal information & bids secure.

In order to be able to successfully navigate the website & compete in auctions, we suggest using an alternative browser.

Please accept our apologies for any inconvenience caused.

ACCESSING WEBSITE FROM YOUR WORKPLACE

We have been made aware of an issue with customers having problems navigating the auction website from their workplace.

As an auction site is classed as gambling, your company's network administrators may have restrictions on the type of site you can visit & take participation in.

While you may be able to navigate the site, you may be unable to place any bids or make payment.

In order to be able to successfully navigate the website & compete in auctions, we advise you do not use the website from your workplace.

Please accept our apologies for any inconvenience caused.